Orange Customer Retention

Hats off to the Orange Customer Retention Department.

When I told them I was thinking of leaving Orange, the phone company I've been with for 7 years, they swung into action.

The cost of upgrading to a Nokia 6600 phone was waived, internation roaming was enabled without a deposit, and the cost of my talkplan halved.

I wish I'd thought of doing this before. Last year I had to take out a new contract instead of just extending my old one to get a reasonable deal.

If you want to do the same, just ask for your PAC number and say you wish to transfer to an alternative network.

I'm a happy Orange customer for another year now.