What Good Service Really Means

A few weeks ago I questioned what good service on the tube really meant.

Well the London Evening Standard now has a section called Protest, that lets people write in with their transport woes.

A letter from John Edwards of Worcester Park, Surrey explains the difference between "good" and "normal" service on the London Underground as told to him by the group manager (of LU I assume).

In response to your question on the difference between "normal" and "good" service, it was agreed by the company that "normal" service would refer to when all trains are running and there are no disruptions on a particular line, and that "good" service would refer to when there are some train cancellations, but generally a good service is available.

I don't know how true that is, but it's an interesting use of the words "good" and "normal".