Webtrends Documentation

Webtrends is a really nice product and I’ve been using alot on Aloud.com lately.

However the documentation is exceptionally poor, and incorrect in many places.

We’re using Webtrends Reporting Service, and one example of this is in tracking commerce. The documentation for the Shopping Cart tagging is actually incorrect. In the end I guessed what the tag may be as their support team didn’t bother to reply to my emails, and it is now working.

Step 4 of the shopping cart process is listed as…

<META NAME="WT.si_p" CONTENT="CartBuy">

this should actually be…

<META NAME="WT.si_p" CONTENT="CartComplete">

Maybe their slogan is Work Smarter, as you have to use your brain to second guess their documentation.